Frequently Asked Questions
June 9, 2021
At Paséa Hotel & Spa, the welfare and safety of our guests and team members is our top priority. As owners and operators, our team members have been a part of our family for decades and together we take pride in the experience we provide at our hotel. Our passion for hospitality is seen through the lofty standards by which we maintain our sprawling resort destination that is surrounded by the natural beauty of sand and sea. However, during this time of global focus on the COVID-19 response, we want to take a moment and inform you about some of the additional safeguards we are taking to ensure the safety of our guests and team members.
Before completing your booking, please review the State restrictions and guidelines to confirm eligibility to travel and stay at the resort. Due to temporary State rule where this hotel is located, out-of-state guests are subject to a mandatory self-quarantine unless they are traveling for essential work.
Q: What are Paséa Hotel & Spa procedures and policies related to Coronavirus (COVID-19)?
A: We are continuously monitoring the situation and complying with the recommendations set forth by the Centers for Disease Control and Prevention and local health officials. Additionally, we have enhanced our already stringent cleanliness and hygiene standards and policies.
Your getaway will look a little different, but one thing that will always remain is the joy of being away and taking that time to reconnect. To welcome a worry-free stay, we want to share our Hospitality & Health Promise. As guidelines shift, we will continue to evolve our operations in accordance to government standards.
Q: Is your property open?
A: YES. We remain open during these difficult times as a safe place for you, or a loved one to come stay. We want you home with your family during this time, but if you or someone you know needs a place to stay, we remain open with our most diligent team members ensuring high standards of cleanliness. Whether you are a local or a visitor who needs a place to be – we are here for you like you have been there for us.
Q: Are all the outlets open at your property?
A: As the county moves to reopen, outlet hours and availability is subject to change. See below for our current offerings:
- Tanner's Restaurant Open Monday - Sunday; 9 AM to 2:30 PM and 5 PM to 10 PM.
- Treehouse at Tanner's Open Monday - Thursday from 4 PM to 10 PM. Friday from 4 PM to 12 AM. Saturday from 12 PM to 12 AM. Sunday from 12 PM to 10 PM.
- Aarna Spa Open daily from 9 AM to 5 PM.
- Blend Café Open with grab-n-go service.
- The Ninth Island Pool is open with reductions in capacity to maintain social distancing. On busy days we may implement a 3-hour time limit to allow all guests to enjoy the pool area. Wristbands will be provided to registered guests only and is on a first come, first serve basis.
- The Fitness Studio is open from 6 AM to 9 PM. We also have in-room fitness options.
- In room dining is available daily from 9 AM to 2:30 PM and 5 PM to 10 PM.
Q: If I decide to cancel my trip, what is your cancellation policy?
A: We strive to provide you with the best stay possible and understand that for many, flexibility is important. At this time, we are adjusting our cancellation policies to accommodate our loyal guests.
- All current and new reservations made directly with the hotel for stays through June 30, 2021, can be canceled without penalty up to 24 hours in advance with no advanced deposit.
- For reservations made via online travel agents or other third-party travel professionals, please contact your booking provider for information on their policies.
- For further questions or reservation assistance please contact Reservations@PaseaHotel.com.
Q: What precautions does Paséa Hotel & Spa take?
Our cleaning team has been briefed and trained on proper cleaning procedures to ensure the prevention of the COVID-19 virus. We clean our public facilities more frequently than recommended by CDC guidelines. Our cleanliness and hygiene standards and policies include:
- Enhancing and increasing the frequency of sanitation of commonly touched objects such as handrails, door handles, TV remotes, elevator buttons, phones, etc.
- Comprehensive cleaning and sanitation of guest rooms between stays.
- Training staff to recognize signs of COVID-19.
- Additional signage throughout the hotels reminding guests and employees of healthy practices.
- Educating our team members on steps they should be taking to keep themselves safe and healthy, including the expectation to stay home if they don't feel well for any reason.
Q: I have an event or meeting booked at Paséa Hotel & Spa, what do I do now?
A: Please contact your sales manager or email us at Sales@paseahotel.com.
Q: What are your check-in and check-out times?
A: Check in begins at 4 p.m. Checkout is at 11 a.m.
Q: Is Paséa a non-smoking hotel?
A: Yes. Our Huntington Beach hotel and resort does not allow smoking of any type anywhere on premise including balconies, patios, fire pits and the pool deck.
Q: What is included with the resort fee?
A: The $35 + 14.195% tax daily resort fee includes one select bottle of Trinitas wine, unlimited high-speed wireless internet, access to the fitness center and business center, two pairs of Paséa branded flip-flops, in-room coffee and tea, two daily bottles of water, beach cruisers, beach chairs, umbrellas, and beach towels.
Q: Is outside food and beverage allowed?
A: We do not allow outside food and beverage.
Q: How do I arrange an early check in or late checkout for my stay?
A: Early check ins and late checkouts are based on day of availability day. Please contact our reservations team at firstname.lastname@example.org to check on availability.
Q: What is the cancellation policy?
A: Generally, reservations must be cancelled 48 hours prior to arrival date, 4 p.m. local time to avoid a one night’s room and tax charge. Additional restrictions may apply depending on the rate and room type selected. Some rates and dates may have varying policies, see your confirmation letter for additional details.
Q: What is the minimum age requirement to check into a room?
A: The minimum age requirement is 18. The wine included in the resort fee will be removed from the room for any guests under 21 who are checking in.
Q: Will I be charged when making a reservation?
A: We do charge a one-night deposit upon making the reservation. Should you cancel prior to the 48-hour cancellation policy you will be refunded the full amount. If the credit card used for the one-night deposit is not present at arrival, we will refund and authorize the credit card present at check in. Some rates may require full advance deposit, see your confirmation letter for additional details.
Q: What is required upon check in?
A: A state issued photo identification or passport and a valid credit card to authorize for your full amount of stay, plus a monetary hold of $100 per night for incidentals.
Q: May I use a debit card at check in?
A: Yes, we do accept debit cards. However, the funds will be immediately withdrawn from your account. Any refunds upon checkout may take up to 5-10 business days.
Q: What if I need to depart early during my stay?
A: An early departure fee of room and tax may apply. Please contact the hotel for further details.
Q: Is there a way I can pay for another guest’s stay if I will not be at the hotel?
A: Yes, please contact the hotel directly at email@example.com.
Q: Do you have ADA rooms?
A: Yes. We have ADA accessible and Hearing accessible rooms available. Please contact us at firstname.lastname@example.org to make arrangements.
Q: Do you have connecting rooms?
A: Yes. We do have connecting room options on a select few of our room types. Typically, a connecting room configuration will be a room with one King bed connecting to a room with two Queen beds. Please contact us at email@example.com to make arrangements.
Q: How many guests can I have in the room?
A: Maximum occupancy varies by room type. A King room can only accommodate 2 people, the maximum in any room is 4 people.
Q: Do you have rollaway beds?
A: Unfortunately, our rooms do not accommodate rollaway beds and we do not have any available on property.
Q: Do your hotel rooms have bathtubs?
A: Most of our suites and a select few of our standard guestrooms include a tub, however the majority of our guestrooms include a shower only. To request a bathtub please contact us at firstname.lastname@example.org.
Q: Are cribs available?
A: Yes. We do have cribs upon request at no additional cost. To request a crib please contact us at email@example.com.
Q: Is there hypoallergenic bedding available?
A: The bedding in the rooms are hypoallergenic. We have feathered pillows available upon request.
Q: What kind of coffee maker is in the room?
A: We have Keurig Coffee machines in our guest rooms. Coffee is replenished daily.
Transportation & Directions
Q: Is the hotel located on the beach?
A: We are located right across from the beach on the other side of Pacific Coast Highway. View Address and Directions.
Q: What are the cross streets?
A: We are located on the corner of Pacific Coast Highway and Huntington Street.
Q: Is there a shuttle service to and from the airport?
A: We do not have a shuttle but we can set up private transportation. Please reach out to our concierge at firstname.lastname@example.org for options.
Q: What are the parking options for hotel guests?
A: Valet parking is available for $40 per night for overnight guests. We do not have a self-parking option.
Q: Who do I call if I have questions about my bill?
A: Please call the hotel directly at 714-698-6100 or email email@example.com.
Q: What forms of payment are accepted to pay for my stay?
A: All major credit cards are accepted to pay for you room and to guarantee your stay. Cash is accepted upon checkout only.
Q: Is the hotel pet friendly?
A: Yes. We allow dogs without weight restrictions.
Q: Is there a pet fee?
A: Yes. There is a non-refundable fee of $150.
Q: Does the hotel provide dog walking or pet sitting services?
A: The hotel does not but please reach out to our concierge at firstname.lastname@example.org for options.