IMPORTANT TRAVEL INFORMATION

Updated March 26, 2022

BEGINNING March 26, 2022

Effective March 26, the State of Hawai‘i will eliminate its pre-travel testing/quarantine requirement for DOMESTIC travelers to Hawaii, and will not require visitors to create a Safe Travels account, show their COVID-19 vaccination status, or take a pre-travel test when travelling to the Hawaiian Islands.

Passengers arriving to Hawaii on direct INTERNATIONAL flights must still adhere to federal U.S. entry requirements, which include showing proof of an up-to-date vaccination document and negative pre-travel COVID-19 test result taken within one day of travel. For more information, visit: www.hawaiicovid19.com/travel.

Also effective March 26, the State of Hawai'i will drop the mandatory indoor mask mandate. The mask mandate for airports and airplanes will remains in place due to Federal regulations, along with all public transportation (buses, shuttles and planes) on the island of Kauai until April 18, 2022.

COVID-19 FAQS

At Ko’a Kea Hotel & Resort the health and well-being of our guests and team members is our top priority. As owners and operators, our team members have been a part of our family for decades and together we take pride in the experience we provide at our hotel. Our passion for hospitality is seen through the lofty standards by which we maintain our sprawling resort. However, during this time of global focus on the COVID-19 response, we want to take a moment and inform you about some of the additional safeguards we are taking to ensure the safety of our guests and team members.

Before completing your booking and prior to arrival, please review the state and county restrictions and guidelines to confirm eligibility to travel and stay at the resort.

Q: What are Ko’a Kea Hotel & Resort procedures and policies related to the novel Coronavirus (COVID-19)?

A: We are closely monitoring the situation and complying with the recommendations set forth by the Centers for Disease Control and Prevention and local county health officials. Additionally, we have enhanced our already stringent cleanliness and hygiene standards and policies. When staying with us, one thing will always remain - the joy of being away and taking that time to reconnect. To welcome a worry-free stay, we want to share our Hospitality & Health Promise. As guidelines shift, we will continue to evolve our operations in accordance with government standards.

LEARN MORE

Q: Is your property open?

A: Yes. We are fully open with limited restrictions.

Q: Are face masks required?

A: Face masks are no longer required.

Q: Do you have outdoor options available to enjoy?

A: Our ocean lawn, whirlpool, and tiki pool bar are available to enjoy outdoors for guests during their stays. Also, all of our guests rooms have lanais to enjoy the warm ocean breezes.

Q: What are your current parking options?

A: Parking is available at $25/night plus tax per vehicle for overnight guests and complimentary parking for Red Salt diners for up to three hours.

Q: Are all the outlets open at your property?

A: All of our outlets are currently open.

Q: If I decide to cancel my trip, what is your cancellation policy?

A: We strive to provide you with the best stay possible and understand that for many, flexibility is important.

  • Cancellation policies are based on rate and room selection. Please review your reservation confirmation for details or email reservations@koakea.com for questions or concerns.
  • For reservations made via online travel agents or other third-party travel professionals, please contact your booking provider for information on their policies.

For further questions or reservation assistance please contact reservations at reservations@koakea.com.

Q: I have an event or meeting booked at Ko’a Kea Hotel & Resort, what do I do now?

Please contact your sales manager or email us at sales@koakea.com. If you need to re-book please email rebook@pacifichospitality.com.

Resort Enhancements FAQs

Q: How long will the work last?

A: The guest room refresh will start on March 7, 2022, and is scheduled to be complete in late-spring 2022 around June 15th.

Q: Will the guest's arrival experience and pool experience be impacted?

A: We strive to provide you a memorable, seamless and relaxing stay from the moment you arrive until the moment you leave our resort. Your overall Ko’a Kea experience should not be impacted during this time.

Q: How will closure work?

A: Only a select group of guest rooms will be placed out of order at a time. Guest rooms will be closed by floors and buildings throughout the resort.

Q: Will there be noise in public spaces and rooms?

A: We do not anticipate guests being able to hear construction noise in public spaces, outlets, restaurants or guest rooms during this room refresh.

Q: Will the renovation impact Room Service/Housekeeping/Outlets?

A: The guest room refresh will not impact our in-room dining, The Spa at Ko’a Kea*, Red Salt, the pool bar, or housekeeping services. However, some aspects of your stay might look a little different due to the ongoing COVID-19 pandemic and its impact on Kauai. View our Health and Hospitality Promise to learn more.

Q: What other areas of the hotel (beside rooms) are being worked on?

A: We are upgrading our kitchen equipment for two days in late March, however, we will have alternative food and beverage options available.

*The Spa at Ko’a Kea will undergo a few updates during the first two weeks of June. The indoor massage treatment rooms and fitness center will not be accessible during this time, however, our outdoor cabana treatments and morning yoga classes will continue to be available daily.

GENERAL FAQs

Q: What is check-in/out time?

A: Check in begins at 4pm. Check out is at 11am.

Q: Is Ko’a Kea a non-smoking hotel?

A: Yes. In compliance with the Hawaii Non-Smoking Statute, the Ko’a Kea Hotel & Resort has been designated non-smoking.

Q: What is included with the resort fee?

A: The $45 plus 17.962% tax (total $53.08) daily resort fee includes lei greeting on arrival, one in-room bottle of private label wine (must be 21 or older), high-speed wireless internet access, wellness classes, Mai Tai coupons, keepsake Ko’a Kea flip flops, and access to over 3,000 same-day newspapers and magazines worldwide on your personal devices via PressReader.

Yoga:
- Monday, Tuesday, Wednesday, Thursday, Friday and Sunday - 6:45am
- Saturday - 6:30am Pilates Infused

Q: What are the dining options on property?

A: We currently offer three dining options. Visit our Sip & Savor page for details.

Q: Can non-hotel guests purchase a day pass for the pool?

A: Yes, a day pass is available for $25 only if the guest has a scheduled spa treatment that day. Additional passes may not be purchased for anyone that does not have a scheduled spa treatment at our Kauai, Hawaii oceanfront resort.

Q: Are outside food & beverages allowed at the pool?

A: No, we do not allow outside food & beverages at the pool.

Q: How do I arrange an early check-in or late checkout for my stay?

A: Early check-ins and late checkouts are based on availability. Please contact our Front Desk team to check availability.

Reservations

Q: What is the cancellation policy?

A: Standard reservations must be cancelled/modified 14 days prior to arrival at 12 PM HST to avoid forfeiture of deposit. Additional restrictions may apply depending on the rate and room type selected. Some rates and dates may have varying policies, see your confirmation letter for additional details.

Q: What is the minimum age requirement to check-in to a room?

A: There is no minimum age requirement to check-in. A valid form of identification and credit card are required. The wine included in the resort fee will be removed from the room if the registered guest(s) are under the age of 21.

Q: Will I be charged when making a reservation?

A: All reservations must be guaranteed with a credit card at time of booking. Two nights of room and tax are charged at time of booking as a refundable deposit. Rates may require full advance deposit, see your confirmation letter for additional details.

Q: What is required upon check-in?

A: A state issued photo identification or passport and a valid credit card to authorize for your full amount of stay, plus incidentals for an additional $100 per night.

Q: May I use a debit card at check in?

A: Yes, we do accept debit cards. However, the funds will be immediately withdrawn from your account. Any refunds upon check out can take up to 7-10 business days.

Q: What if I need to depart early throughout my stay?

A: A minimum charge of $75 per room will apply for departures earlier than originally confirmed. Please contact the hotel for further details.

Q: Is there a way I can pay for another guest’s stay if I will not be at the hotel?

A: Yes. please contact the hotel directly at (808) 742-4200.

Rooms

Q: Do you have ADA rooms?

A: Yes. We have ADA accessible rooms available. Please contact us at (808) 742-4200 if you require an accessible room for your stay.

Q: Do you have connecting rooms?

A: Yes. We do have connecting room options. Requests for connecting room cannot be guaranteed and are based on availability and room types.

Q: How many guests can I have in the room?

A: Maximum occupancy varies by room and bed type. A standard sized king bedded room can accommodate up to 2 adults. A standard sized room with two double beds can accommodate up to 2 adults and 1 child.

Q: Do you have rollaway beds?

A: Unfortunately, our rooms do not accommodate rollaway beds and we do not have any available on property.

Q: Do your hotel rooms have bathtubs?

A: Only certain room categories offer a bathtub. Majority of our guest rooms only offer a stand-alone (walk-in) rain shower. Please contact us at (808) 742-4200 if you require a bathtub for your stay.

Q: Are cribs available?

A: Yes, we do have cribs upon request and based on availability at no additional cost.

Q: Is there hypoallergenic bedding available?

A: The bedding in the rooms are hypoallergenic. We do have feathered pillows upon request.

Q: What kind of coffee maker is in the room?

A: We have Nespresso espresso machines in every guest room. Nespresso pods are replenished on request.

Transportation & Directions

Q: Is the hotel located on the beach?

A: We are an oceanfront property with direct access to Poipu Beach.

Q: What are the cross streets?

A: We are located off Poipu Road. Please see driving directions on our website under the DISCOVER tab.

Q: Is there a shuttle service to and from the airport?

A: We do not have a shuttle available. We recommend Robert's Hawaii Airport Transfers. For other options, please contact our Concierge at (808) 742-4200 for transportation options.

Q: What are the parking options for hotel guests?

A: Parking is available at $25/night plus tax per vehicle for overnight guests and complimentary parking for Red Salt diners for up to three hours.

Billing

Q: Who do I call if I have questions about my bill?

A: Please call the hotel directly at (808) 742-4200.

Q: What forms of payment are accepted to pay for my stay?

A: All major credit cards are accepted to pay for you room and to guarantee your stay. Cash is accepted upon check-out only.

Pets

Q: Is the hotel pet-friendly?

A: We do allow dogs under 25 pounds, a maximum of 2 dogs per room. Please email the concierge and advise them if you are bringing a pet. Room type restrictions apply. concierge@koakea.com

Q: Is there a pet fee?

A: A one-time pet fee of $300 ($400 for 2 dogs) will be charged upon check-in. Additional fees may apply for any room damage and/or flea infestation. *Pet Fee waived for Service Animals, but still subject to any room damage and/or flea infestation fees*

Q: Does the hotel provide dog walking or pet sitting services?

A: The hotel does not, but please call our concierge at (808) 742-4200 for other options