General
Q: What is check-in/out time?
A: Check in begins at 4pm. Check out is at 11am.

Q: Is Pasea a non-smoking hotel?
A: Yes, we do not allow smoking of any type anywhere on premise including balconies, patios, fire-pits and pool deck.

Q: What is included with the resort fee?
A: The $35 daily resort fee includes one select bottle of Trinitas wine, unlimited high-speed wireless internet, access to both fitness center and business center, two pairs of Paséa branded flip-flops, in-room coffee & tea, two daily bottles of water, beach cruisers, beach chairs, umbrellas, beach towels, and our beach butler service.

Q: What are the dining options on property?
A: Our restaurant Tanner’s is open for breakfast, lunch, and dinner. We also have Blend Café and 24-hour In-room dining.

Q: Can non-hotel guests purchase a day pass for the pool?
A: Yes. Visit our pool page or email our online concierge.

Q: Is outside food & beverage allowed?
A: We do not allow outside food & beverage.

Q: How do I arrange an early check-in or late checkout for my stay?
A: Early check-ins and late checkouts are based on availability day of. Please contact our Front Desk team to check on availability.

Reservations
Q: What is the cancellation policy?
A: Generally, reservations must be cancelled 48-hours prior to arrival date, 4pm local time to avoid a one night’s room and tax charge. Additional restrictions may apply depending on the rate and room type selected. Some rates and dates may have varying policies, see your confirmation letter for additional details.

Q: What is the minimum age requirement to check-in to a room?
A: The minimum age requirement is 18. The wine included in the resort fee will be removed from the room for any guests checking in under 21.

Q: Will I be charged when making a reservation?
A: We do charge a one-night deposit upon making the reservation. Should you cancel prior to the 48-hour cancellation policy you will be refunded the full amount. If the credit card used for the one-night deposit is not present at arrival we will refund and authorize the credit card present at check in. Some rates may require full advance deposit, see your confirmation letter for additional details

Q: What is required upon check-in?
A: A state issued photo identification or passport and a valid credit card to authorize for your full amount of stay, plus incidentals for an additional for $100 per night.

Q: May I use a debit card at check in?
A: Yes, we do accept debit cards. However, the funds will be immediately withdrawn from your account. Any refunds upon check out can take up to 5-10 business days.

Q: What if I need to depart early throughout my stay?
A: An early departure fee of room & tax may apply. Please contact the hotel for further details.

Q: Is there a way I can pay for another guest’s stay if I will not be at the hotel?
A: Yes. please contact the hotel directly at (714) 698-6100.

Rooms
Q: Do you have ADA rooms?
A: Yes. We have ADA accessible and Hearing accessible rooms available. Please contact us at 714.698.6100 to make these arrangements.

Q: Do you have connecting rooms?
A: Yes. We do have connecting room options, on a select few of our room types. Typically, a connecting room configuration will be a room with one King bed connecting to a room with two Queen beds. Please contact us at 714.698.6100 to make these arrangements.

Q: How many guests can I have in the room?
A: Maximum occupancy varies by room type. A king room can only accommodate 2 people, the maximum in any room is 4 people.

Q: Do you have rollaway beds?
A: Unfortunately, our rooms do not accommodate rollaway beds and we do not have any available on property.

Q: Do your hotel rooms have bathtubs?
A: Most of our Suites and a select few of our standard guestrooms include a tub, however the majority of our guestrooms include a shower only.

Q: Are cribs available?
A: Yes, we do have cribs upon request at no additional cost.

Q: Is there hypoallergenic bedding available?
A: The bedding in the rooms are hypoallergenic. We do have feathered pillows upon request.

Q: What kind of coffee maker is in the room?
A: We have Keurig Coffee machines in our guest rooms. Coffee is replenished daily.

Transportation & Directions
Q: Is the hotel located on the beach?
A: We are located right across from the beach on the other side of Pacific Coast Highway. Click here for address and directions.

Q: What are the cross streets?
A: We are location on the corner of Pacific Coast Highway and Huntington Street.

Q: Is there a shuttle service to and from the airport?
A: We do not have a shuttle, but we can set up private transportation. Please call our concierge at (714) 698-6161.

Q: What are the parking options for hotel guests?
A: Valet parking is available at $40/night for overnight guests. We do not have a self-parking option.

Billing
Q: Who do I call if I have questions about my bill?
A: Please call the hotel directly at (714) 698-6100 or email accountsreceivable@paseahotel.com

Q: What forms of payment are accepted to pay for my stay?
A: All major credit cards are accepted to pay for you room and to guarantee your stay. Cash is accepted upon check-out only.

Pets
Q: Is the hotel pet-friendly?
A: Yes. We do allow dogs under 50 pounds.

Q: Is there a pet fee?
A: Yes. There is a non-refundable fee of $150.

Q: Does the hotel provide dog walking or pet sitting services?
A: The hotel does not, but please call our concierge at (714) 698-6161 for other options.

For full details on our pet policy click here